Block Crush Ultra — Support

Thanks for playing Block Crush Ultra. If something is not working, or you just have a question, the answers below cover the most common cases. If none of them helps, email us and we will get back to you.

Frequently asked questions

How do I play?

Drag a piece from the tray onto the board. Fill a complete row or column and it clears away. The game ends when none of the three available pieces fits anywhere on the board. Tap the pause button at any time to see the tutorial again.

I bought the themes, but they are locked on my new device

Open the shop and tap Restore Purchases. Sign in with the same Apple Account you used for the original purchase, and every theme you own will unlock again. Purchases are tied to your Apple Account, not to a device, and restoring is free.

Restore Purchases says "no purchases found"

This almost always means the device is signed in to a different Apple Account than the one that made the purchase. Check Settings > [your name] > Media & Purchases on your device, then try again.

Will I lose my progress if I delete the app?

Yes. Scores, settings, and unlocked progress are stored on the device only, so deleting the app removes them. Purchased themes are not lost — restore them as described above.

Do I need an internet connection?

No. The game is fully playable offline. A connection is only needed to make or restore a purchase.

Are there ads?

No. The game contains no advertising and no tracking of any kind.

How do I ask for a refund?

Refunds for in-app purchases are handled by Apple, not by us. Visit reportaproblem.apple.com and sign in with your Apple Account.

The music or sound effects will not play

Check the mute switch on your device, and the music and sound sliders in the game's Settings screen. If the device is connected to a Bluetooth speaker or headphones, audio is sent there instead.