Ascension Endless Match — Support

Thanks for playing Ascension Endless Match. If something is not working, or you just have a question, the answers below cover the most common cases. If none of them helps, email us and we will get back to you.

Frequently asked questions

How do I play?

Swap two adjacent tiles to line up three or more of the same kind. Each tile type charges a different ability for your class, so matches are attacks, not just points. Clear the monster waves in a level to win gold, experience, and equipment.

Which class should I pick?

Warrior, Mage, and Rogue each have three specializations with their own talent tree. None of them is locked behind a purchase, and you can keep several characters in separate save slots, so it is safe to try all of them.

What is energy, and why did I run out?

Energy is spent when you start a level and refills on a daily schedule. It exists to keep the game from turning into an endless grind in one sitting. If you would rather play without the limit, the shop has a one-time Unlimited Energy unlock. It is optional — the whole game can be finished without it.

My energy did not refill

The daily reset is based on real time, checked against an internet time server when the game starts. If your device clock is far off, or the game could not reach a time server on its last few launches, the reset can be delayed. Connect to the internet, make sure Settings > General > Date & Time > Set Automatically is on, and relaunch the game.

I bought something, but it is locked on my new device

Open the shop, go to the Support tab and tap Restore Purchases. Sign in with the same Apple Account you used for the original purchase, and everything you own will unlock again. Purchases are tied to your Apple Account, not to a device, and restoring is free.

Restore Purchases says "no purchases found"

This almost always means the device is signed in to a different Apple Account than the one that made the purchase. Check Settings > [your name] > Media & Purchases on your device, then try again.

Will I lose my characters if I delete the app?

Yes. Characters, progress, equipment, and settings are stored on the device only, so deleting the app removes them. Purchases are not lost — restore them as described above.

Do I need an internet connection?

The game is playable offline. It contacts an internet time server at startup so the daily energy reset cannot be bypassed by changing the device clock, but if no connection is available it continues normally. A connection is only required to make or restore a purchase.

Are there ads?

No. The game contains no advertising and no tracking of any kind.

Do the paid titles affect gameplay?

No. Supporter, Patron, Benefactor, and Champion are cosmetic titles only. They change nothing about combat, loot, or progression.

How do I ask for a refund?

Refunds for in-app purchases are handled by Apple, not by us. Visit reportaproblem.apple.com and sign in with your Apple Account.

The music or sound effects will not play

Check the mute switch on your device, and the music and sound sliders in the game's Settings screen. If the device is connected to a Bluetooth speaker or headphones, audio is sent there instead.